The Digitalization Transformation of Commercial Banks and Its Impact on Sustainable Efficiency Improvements through Investment in Science and Technology

The COVID-19 epidemic has accelerated the digital economy’s pervasiveness throughout Chinese economy, leading to a sharp rise in demand for “contactless” services financial industry. We examine transformation of banking industry using DEA–Malmquist index method, supplemented by distance function and time compare dynamic changes productivity. Our paper then conducts an empirical study on commercial banks based their improvements efficiency. analyze with superior efficiency science technology investment evaluate maturity experience. Results show that digitalization contributed substantial production improvement banks; however, heterogeneity exists across banks. further advocate path banks’ theoretical research experience this area.